JOB RESPONSIBILITIES:

• Proactively scopes the technical solution required to address customer requirements,

assesses customers’ needs, and recommends solutions that optimize value for both the customer and the firm. 

• Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support. 
• Coordinates closely with the sales account manager and technical team to align solution design with customers’ business requirements.  
• Maintain close contact with both internal and external customers to enhance good customer experience and service delivery. 
• Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported. 
• Meet the customers to explore their business needs, requirements, and pain points, and validate the opportunities. Arrange with the vendor if needed for further meetings with customers. 
• Present the solutions to the customers and prepare the technical offer for the solution and the cost sheet. 

• Verify and confirm that the offer received from the distributor or vendor includes all components needed as per approved design.
• Provides awareness of solutions and product knowledge and technical acumen to sales team.
• Opportunistically pursues additional business development opportunities within customer firms.
• Collaborates with sales to ensure these opportunities are effectively covered.
• Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
• Advise whether the opportunity requires a POC and define the guidelines of the scope of the POC.
• Build long-lasting relationships with vendors and customers.
• On-going study of trendy solutions and get all certifications required as per business needs and strategy.
• Full understanding of Infrastructure components like Servers, Storage, Backup and Virtualization. 
• Integrates with other Presales units like passive, datacenter, network and security to offer a full end to end solutions.
• Understanding the required SOW to able to request it from professional services team.
• Experience in building technical proposals including solution summary, description, HLD, BOM, SOW and T&Ds.

SKILLS

• Previous experience as a Senior Pre-Sales Engineer (Infrastructure) or relevant role for at least 5 years.  
• IT industry knowledge is a must. 
• Technical certifications related to the unit specialization. 
• Ability in delivering client-focused solutions to customer needs 
• Customer focused 
• Possesses strong product/technology/industry knowledge 
• Communication skills 
• Presentation Skills 

Product and industry mastery, competitive awareness.

CERTIFICATION & EDUCATION

• Engineering Bachelor degree is a must.