JOB RESPONSIBILITIES:

• Manage multiple accounts; develop positive working relationships with all customer touch points. 
• Drive client retention, renewals, upsells and client satisfaction. 
• Build sufficient potential of qualified opportunities to secure achieving the targets and provide realistic forecast of current and future business. 
• Qualify opportunities, prepare proposals and work positively with the bid management team in the production of professional proposal in the line with the Proposal Preparation Process. 
• Negotiate contracts and close agreements to maximize profits. 
• Respond to incoming RFP by preparing financial proposals and agree with the customers the payment terms according to the company rules. 
• Acquire and develop good level of Knowledge about allocated market segments IT needs and trends, allocated products, and competing products. 
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives. 
• Coordinate with the Project Manager assigned, ensuring the prepared project implementation plan is in compliance with the sales deal. 
• Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders. 
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. 
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts.
• Work closely with the marketing team to turn the marketing activities into ROI, by following up and taking care of any leads generated post marketing activity. 
• Collaborate with all teams in the company: pre-sales, technical, project management, and purchasing to fulfill customer needs and meet expectations. 
• Gather information about the market needs and competition and be aware of all sales techniques. 
• Monitoring/following up the project cycle starting from initiation of the lead until the project sign off and assist in any milestone if needed.
• Ensure the delivery of the AR; customer payment /invoices as per internal defined timeframe.
• Develop his team members and manage their performance level.

SKILLS

• Previous experience in the banking sector as a Sales Expert/Account Manager or relevant role for at least 5 years.  
• IT industry knowledge is a must. 
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business. 
• Leadership skills. 
• People Management. 
• Decision making. 
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. 
• Self-motivation. 
• Excellent listening, negotiation and presentation skills. 
• Strong verbal and written communication skills. 
• Forecasting and reporting skills. 

CERTIFICATION & EDUCATION

• Preferably Bachelor’s degree or equivalent experience in: IT Management, Business administration, etc.